>95%
Error reduction
Using the bots, we reduced errors by over 95%
5X
Faster process speed
We improved the speed of the foreign exchange process five-fold
99.9%
Clarity
Operational logs were captured in real time to provide visibility on activities.
This leading foreign exchange company had processes that were hard to understand and took more time. The process was extremely prone to error and took a lot of time since there was manual effort required to read and understand what was written
The client is a $20 billion IT giant with operations across the world providing mission-critical IT services. With operations in 70 countries globally, the client drives innovation in the IT world. The client has over 130,000 employees across the world and is a Fortune 500 global IT services leader.
PROJECT SUMMARY
We used automation to create BOTs that could eliminate human error by over 95%. The project also ensured security that were required by the company internally and met global compliance standards.
CHALLENGES
The key challenge in this case was
The process was chaotic and not streamlined
Employees could not comprehend handwriting in documents given to them
This increased the time it took and the clarity that leadership had
SOLUTION
Through automation using our bots, we were able to
We were able to train client teams how to use the bots
This allowed clients to reduce errors and improve speed
As a result, the leadership gained organization-wide seamlessness
Download the case study to know more about the benefits we delivered, and how we executed this project
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Incident Response
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