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Power Virtual Agents and AI ML

1 Day (8 Hours)


Microsoft Power Virtual Agents is a tool that allows you to create chatbots or virtual assistants. Essentially, it helps you to build a computer program that can have a conversation with people through a chat interface, like on a website or messaging app.

This tool is designed to be user-friendly, so you don't need to have any programming knowledge to use it. You simply choose what types of questions the chatbot should be able to answer and how it should respond to those questions.

Think of Power Virtual Agents like having a personal assistant that can answer frequently asked questions, provide information, and guide people to the right resources, 24/7. This can save time and effort for both customers and businesses and make it easier for people to get the information they need.


This 8-hour hands-on course provides a deep dive into Microsoft’s Power Virtual Agents and Microsoft’s AI/ML program.

Delivery Method

The class is delivered in a Hands-On Session (either live in-person or virtual) for up to 15 students.

Target Audience

The course is designed to teach businesspeople without any programming skills how to become Citizen Developers, creating custom solutions using low code / no code functionality.

Technical Level

The course is taught for level 100 Beginner, through level 200 intermediate skilled workers.


To participate in hands-on exercises, students will need a Microsoft 365 license with usage rights for Power Virtual Agents and AI/ML capabilities. No Pro or Premium licenses are needed for the training.


Introduction to Microsoft Power Virtual Agents - (9 am- 10:30 am)

  • Overview of Microsoft Power Virtual Agents

  • Benefits of using Microsoft Power Virtual Agents

  • Understanding the target audience and their needs

  • Setting up the Power Virtual Agents environment

  • Understanding the Power Virtual Agents interface

  • Creating a new Power Virtual Agents bot

Building Conversations with Power Virtual Agents - (10:30 am- 12 pm)

  • Understanding the conversation flow

  • Creating topics and adding intents

  • Adding questions and answers

  • Creating buttons and actions

  • Adding conditions and logic

Lunch Break - (12 pm-1 pm)

Advanced Features of Power Virtual Agents - (1 pm-2:30 pm)

  • Using variables to store information – Weather & Lottery

  • Implementing human handoff

  • Integrating Power Virtual Agents with other Microsoft services

  • Using Power Virtual Agents in Teams and other platforms

Afternoon Break- (2:30 pm-2:45 pm)

AI/ML Data Models - (2:45 pm-4:30 pm)

  • Understanding the difference between AI and ML

  • Creating and training models for:

    • Document scanning

    • Computer Vision

  • Utilizing AI models in Power Automate

Conclusion - (4:30 pm-5 pm)

  • Review of key concepts

  • Discussion of future developments in Power Virtual Agents, AI/ML,  and ChatGPT

  • Next steps for further learning and development

Our Presenter

Michael O'Neill

Michael O’Neill worked at Microsoft for over 18 years, helping to create and manage Microsoft’s national Seminar Team. He joined Feuji in 2022 and has been a professional trainer covering Microsoft technologies for over 32 years.

To Know More About Feuji Professional Training, Please Contact Us here →





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