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Automation Testing Implementation for a Leading Hotel Chain in the US

95%

Automation coverage

Implementation of automation testing resulted in extensive test coverage across various devices and browsers, ensuring thorough validation of the applications' functionality.

40%

Reduction in detecting defects

With automation testing in place, there was a significant reduction in the detection of high severity defects in higher environments, leading to improved application stability and reliability.

3x

Faster feedback cycle

Automation testing enabled faster feedback cycles, allowing the team to identify and address issues promptly during the development process, thereby accelerating the overall delivery timeline.

A prominent hotel chain in the United States faced significant challenges in its Quality Assurance (QA) processes. Releases of its web and mobile applications experienced delays, leading to defects slipping into production. Additionally, there were no established QA processes in place, and the team lacked sufficient time and resources to test the applications thoroughly.

The client is a $20 billion IT giant with operations across the world providing mission-critical IT services. With operations in 70 countries globally, the client drives innovation in the IT world. The client has over 130,000 employees across the world and is a Fortune 500 global IT services leader.

PROJECT SUMMARY

The client faced significant QA challenges, including process inconsistencies, release delays, limited testing resources, and frequent production defects. To address these issues, we implemented a comprehensive QA solution involving the establishment of QA processes using Jira and TestRail, automation of regression tests with Selenium and Appium, cross-browser and device testing with Devise Farm, and integration of automated tests into the CI pipeline using Jenkins and GitLab CI. This strategic solution resulted in 95% automation coverage, a 40% reduction in high-severity defects in higher environments, and faster feedback cycles, thereby improving application stability, reliability, and delivery timelines.

CHALLENGES

  • Absence of QA Processes: The lack of established QA processes resulted in inconsistencies and inefficiencies in testing procedures.

  • Release Delays: Software release delays hindered the timely delivery of application updates and enhancements.

  • Limited Time and Resources: Insufficient resources and time constraints made it challenging to conduct comprehensive testing of both web and mobile applications.

  • Defect Slippage in Production: Defects were frequently slipping into the production environment, impacting the user experience and brand reputation.

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SOLUTION

To address these challenges, we implemented a comprehensive solution that focused on improving the QA process and automating test procedures.


  1. Implementation of QA Processes and Tools: The team began by setting up comprehensive QA processes, including test planning, test case creation, execution, and defect management. Tools such as Jira were employed for project management, task tracking, and bug reporting. TestRail was utilized for test case management, ensuring standardized testing procedures and documentation across the team. These tools facilitated collaboration, improved traceability, and ensured consistency in testing activities.

  2. Identification and Automation of Regression Test Pack: The team identified critical functionalities across web and mobile applications that required frequent testing to ensure they weren't affected by code changes. A regression test suite was then developed and automated using tools like Selenium for web testing and Appium for mobile testing. This automation significantly reduced the time and effort needed for regression testing, allowing the team to focus more on exploratory testing and new feature validation.

  3. Cross-Browser and Device Testing with Devise Farm: To ensure consistent performance and functionality across various platforms, automation tests were designed to run on different browsers and mobile devices. Tools such as Selenium (for web testing) and Appium (for mobile testing) were integrated with Devise Farm, a platform that provides a wide range of real devices and browsers for testing. This approach allowed the team to identify and address compatibility issues early in the development cycle, improving overall product quality and user experience.

  4. Integration with CI Tool for Continuous Integration: Automation tests were integrated into the Continuous Integration (CI) pipeline using tools like Jenkins and GitLab CI. This integration enabled automated testing to be triggered automatically as part of the build and deployment process. As developers committed code changes, automated tests would run in the CI environment, providing fast feedback on code quality and identifying any regressions or issues early. This streamlined the development workflow, facilitated faster iterations, and contributed to overall product stability.

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Incident Response

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