Workday Enterprise Application Engineer
As a Workday Enterprise Application Engineer, you will be responsible to solve challenging problems in the WorkDay Enterprise applications, related to performance, scalability, and resilience.
- Hands-on experience in Application Support is a must.
- Hands-on experience supporting HR Systems in Workday is a must.
- Excellent communication and documentation skills are a must.
- Working knowledge on ITIL and ITSM support process is a must.
- In-depth understanding of ITIL and ITSM terminology is a must.
- Responsible to act as the technical liaison between operations teams, software engineers, project managers and consumers of Workday application, providing critical operational insight to upcoming implementations and strategies, including validation of ongoing or upcoming solutions, monitoring, documentation and their supportability.
- Responsible to produce and analyze ITSM reports.
- Responsible to identify improvement opportunities and influence their successful implementation.
- Responsible to participate in the user acceptance testing of scheduled changes and projects to ensure smooth releases.
- Responsible to own the execution of Business Continuity and Disaster Recovery plans for the Workday application and report findings.
- Responsible to effectively articulate, document and communicate events, incidents, operational issues and their risks to the IT and Business stakeholders as well as senior leadership team members. Be accountable for their timely escalation, resolution and closure.
- Responsible for the availability and accessibility of the Workday application, the underlying data and other ancillary / dependent systems, as per the organizational and business requirements and demands.
- Responsible to identify trends, prioritize root cause analyses queues, finalize preventive actions and work with the delivery teams to prioritize development effort for periodic releases.
- Responsible to recognize process improvement opportunities and deliver them with automation.
April 3, 2021