Order to Cash Disputes Management Junior Analyst

Job Category :

Job Type : Contract
Job Location : Costa Rica
Job Title : Order to Cash Disputes Management Junior Analyst
Posted 1 week ago

Finance Services has a mission to transform the delivery of services through the simplification, standardization, consolidation and continuous improvement of underlying process. This will allow the delivery of improved productivity, better service, improved control and compliance and the creation of a scalable platform for growth and acquisitions. The O2C Disputes Management Jr Analyst plays a key role in this transformation by showing accountability of the in-scope markets processes, support process standardization across markets, and also being a dispute team player during month-end close activities and backlog.

    Job Requirements
    • University degree in progress on a related field to accounting or business administration is a must.
    • Basic Disputes Skills are a must.
    • Strong customer communication skills are a must
    • Basic account receivables analysis skills are a must.
    • Basic to intermediate understanding of accounting processes is expected.
    • Intermediate level of knowledge in Business applications skills (MS Office) is expected.
    • Problem solving skills are expected.
    • Intermediate English level is expected, advanced level is preferred.
      Job Description
      • Lead a standard WoW across markets for disputes management.
      • Participate in the Disputes Comm Cell.
      • Conduct catchup sessions with Supervisors to discuss operational issues, support required and agree short term priorities.
      • Responsible for establishing operational priorities and weekly objectives through daily routine of coordination in order to reach the lead and lag KPIs.
      • Generate reports and ad hoc information as requested.
      • Provide support to the team with operational transactions during backlogs.
      • Support project implementation related to Disputes Management or TSM.
      • Achieve the dispute targets and claims generation, according to % defined in “My Plan” for the current year.
      • Liaison with internal teams to resolve customer queries.
      • Receive invoice / deduction claim and identify activity & customer.
      • Own and execute accounting processes for disputes/claim activities related to Latam markets.
      • Perform analysis related to claim/disputes reports information in order to support decision making.
      • Proactively identify opportunities for improvement and makes recommendations.
      • Comply towards effective business controls through review, analysis, and verification.

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