Order to Cash- Disputes Management Analyst

Job Type : Full Time
Job Location : Costa Rica
Job Title : Order to Cash- Disputes Management Analyst
Posted 8 months ago

As an Order to Cash Disputes Management Analyst, you will be responsible for the delivery of improved productivity, better service, improved control and compliance and the creation of a scalable platform for growth and acquisitions. This will be in the context of a delivery model which is largely centred on a regional of Business Service Centre for Latin America. You will play a key role in this transformation by showing accountability of the in-scope markets processes, support process standardization across markets, and also being a dispute team player during month-end close activities and backlog.

    Job Requirements
    • Intermediate to advance disputes skills are a must.
    • Intermediate account receivables analysis skills are a must.
    • Basic to intermediate understanding of accounting processes is a must.
    • An intermediate-level English proficiency is a must, advanced-level is preferred.
    • Intermediate skills in MS Office are a must.
    • Strong problem solving and communication skills are a must.

      3+ years

        Job Description
        • Responsible to lead a standard WoW across markets for disputes management.
        • Responsible to participate in the Disputes Comm Cell.
        • Responsible to establish routines with the Commercial and Customer Service teams to follow up on disputes and claims.
        • Responsible to hold catch – Up sessions with Supervisors to discuss operational issues, support required and agree short term priorities.
        • Responsible for establishing operational priorities and weekly objectives through daily routine of coordination in order to reach the lead and lag KPIs.
        • Responsible for the generation of reports/ad hoc information requested.
        • Responsible to provide support to the team with operational transactions during an important backlog.
        • Responsible to support project implementation related to Disputes Management or TSM.
        • Accountable to achieve the targets for disputes and claims generation, according to % defined in My Plan for the current year.
        • Responsible for liaising with internal teams to resolve customer queries.
        • Responsible to receive invoice and deduction claims to identify activity of the customer.
        • Responsible to own and execute accounting processes for disputes/claim activities related to Latam markets.
        • Responsible to perform analysis related to claim/disputes reports information in order to support decision making.
        • Responsible to proactively identify opportunities for improvement and makes recommendations.
        • Responsible to ensure compliance towards effective business controls through review, analysis, and verification.

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