Order to Cash – Dispute Analyst

Job Type : Contract
Job Location : Costa Rica
Job Title : Order to Cash – Dispute Analyst
Posted 3 months ago

The O2C Disputes Management Analyst plays a key role in the the transformation of the Financial Services by showing accountability of the in-scope markets processes, support process standardization across markets, and being a dispute team player during month-end close activities and backlog.

    Job Requirements
    • A university degree in progress on a related field to accounting or business administration.
    • Intermediate to advance ‘Disputes’ skills.
    • Intermediate account receivables analysis skills.
    • Basic to intermediate understanding of accounting processes.
    • An intermediate level of English fluency is required, while an advanced level is desirable.
    • Intermediate level proficiency with MS Office.
    • Good problem solving skills.
    • Strong Customer communication skills.
    Job Description
    • Lead a standard WoW across markets for disputes management.
    • Participate in the Disputes communication cell.
    • Establish routines with the Commercial and Customer Service teams to follow up on disputes and claims.
    • Conduct catch–up sessions with supervisors to discuss operational issues and support required, and agree on short-term priorities.
    • Responsible for establishing operational priorities and weekly objectives through daily routine of coordination to reach the lead and lag KPIs.
    • Generation of reports and information requested.
    • Provide support to the team with operational transactions when necessary.
    • Support project implementation related to Disputes Management or TSM.
    • Achieve the dispute and claim target generation as per the percentage defined in the plan.
    • Communicate with internal teams to resolve customer queries.
    • Receive invoice and deduction claims to identify and understand customer activity.
    • Own and execute accounting processes for dispute and claim activities as per the LATAM market.

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