HR Data Management Analyst

Job Category :

Job Type : Contract
Job Location : Costa Rica
Job Title : HR Data Management Analyst
Posted 1 week ago

The HR Data Management Analyst is a team member working to support “back office” requests that come into Tier 1 mostly from Local HR. The HR Data Management Analyst works closely with the HR Partners and other members of Local HR and Recruitment to provide the effortless customer experience we are aiming for.

    Job Requirements
    • Excellent and high level of expertise in standard MS Office software (word, excel, PowerPoint) is a must.
    • Advanced Portuguese proficiency, both oral and written is a must.
    • Advanced English proficiency, both oral and written is a must.
    • High level of integrity and ability to maintain confidentiality of information is a must.
    • Ability to deliver results individually as well as a part of team is expected.
    • Ability to work in a fast paced, rapidly changing environment is expected.
    • Knowledge and understanding of HR processes and procedures is expected.
    • Ability to understand root cause of issues and effectively problem solve is expected.
    • Ability to present information to customers clearly and concisely and respond to challenging problems is expected.
    • A deep knowledge of Workday and Global HR processes, and an understanding of the downstream impact of transactions: Hires, Terminations, One-time Payment, Brasil processes (Afastamentos, Cartao Farmacia, Providencia Privada), US processes (Personal information, Legal name, Change organization assignment).
    • Analytical skills and sound knowledge of reporting tools are expected.
    • Excellent time management, planning and organizational skills and ability to work to tight deadlines.
    • Familiarity with case management and the use of the intranet for information searching is preferred.
    • Experience in Customer Service is preferred.
    • Experience working with HR systems such as workday, service now, etc., is preferred.
    • Experience working with metrics, KPI’s, SLA’s, objectives, etc., is preferred.
      Job Description
      • Create case in case management system and act as the central contact for the employee or manager, ensuring they are kept up to date with regular updates and follow up for closure.
      • Use knowledge management tools effectively to ensure accuracy of information and stays abreast of changes in knowledge management content.
      • Work closely with HR Partners to ensure all procedures are followed.
      • Independently conducts research on policies and queries and can interpret the company’s people policies.
      • Act as an internal subject matter expert on transactions/processes, such as E2E Hiring Process, Terminations, some Change Job Processes and back office activities.
      • Identify process improvement opportunities.
      • Evaluate cases as received & uses judgment to ensure it is handled in the best way possible, while maintaining a focus on the customer experience.

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