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Chatbots can Reduce Calls to your IT Support Desk by 80% or More.

July 25, 2023

10:30 AM - 12:00 PM CDT

Low Code, Chatbots

No one likes talking to a computer. But today’s chatbots are so good that it is often hard to know whether they are real. Especially if they can now look up customer orders and shipping, make intelligent decisions, and respond like humans. Join this webinar and learn how Microsoft is using AI to allow even non-developers to build interactive chatbots that can quickly solve your employee’s and customers’ problems in a fraction of the time.  For example, think about what your IT team would be able to do for your company if their required support calls dropped by 80%.

What you will learn:

This 90-minute presentation will cover the following information:

  • Learn how to create Flows and call them from within a chatbot topic of conversation.

  • Learn how to create variables that hold values from systems allowing chatbots to look up orders, find delivery information, and report status updates.

  • Learn how AI can be used with Chatbots to determine users’ emotional status and escalate to a live agent if needed.


Our Presenter

Michael O'Neill

Michael O’Neill worked at Microsoft for over 18 years, helping to create and manage Microsoft’s national Seminar Team. He joined Feuji in 2022 and has been a professional trainer covering Microsoft technologies for over 32 years.





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