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Tue, Jul 25



Chatbots can Reduce Calls to your IT Support Desk by 80% or More.

Time & Location

Jul 25, 10:30 AM CDT


About the event

No one likes talking to a computer. But today’s chatbots are so good that it is often hard to know whether they are real. Especially if they can now look up customer orders and shipping, make intelligent decisions, and respond like humans. Join this webinar and learn how Microsoft is using AI to allow even non-developers to build interactive chatbots that can quickly solve your employee’s and customers’ problems in a fraction of the time.  For example, think about what your IT team would be able to do for your company if their required support calls dropped by 80%.

What you will learn:

This 90-minute presentation will cover the following information:

  • Learn how to create Flows and call them from within a chatbot topic of conversation.
  • Learn how to create variables that hold values from systems allowing chatbots to look up orders, find delivery information, and report status updates.
  • Learn how AI can be used with Chatbots to determine users’ emotional status and escalate to a live agent if needed.

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