32%
Cost Savings
The client realized savings of up to 32% through Feuji's Nearshoring model
50%
Hiring Time Reduction
The time to hire the required ITSM roles decreased from 8 weeks to 4 weeks
2.34%
Attrition Rate Reduction
Through training, benefits, and other incentives, we successfully minimized attrition and retained essential talent
The client is a $20 Billion IT giant with a global presence, offering mission-critical IT services. Operating in 70 countries, the client is a driving force of innovation in the IT world. With over 130,000 employees worldwide, it is a Fortune 500 global IT services leader.
The client is a $20 billion IT giant with operations across the world providing mission-critical IT services. With operations in 70 countries globally, the client drives innovation in the IT world. The client has over 130,000 employees across the world and is a Fortune 500 global IT services leader.
PROJECT SUMMARY
In a 30-day timeframe, Feuji utilized its Nearshore Services and Rapid Resource Recruitment to establish a world-class ITSM team. Comprising over 100 employees proficient in multiple languages, the team delivered round-the-clock support.
CHALLENGES
Hiring the right talent for the client's North and South American operations within a tight timeframe presented numerous challenges. The client faced a brief timeline, and the ITSM resources needed to meet exceptionally high-quality standards.
SOLUTION
Feuji assisted the client by successfully filling all required roles
Achieved 100% compliance in meeting the quality and budget parameters set by the client
Offered the client with 100% flexibility to absorb staff at a time when direct hiring would be possible
XXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Incident Response
Lorem ipsum dolor sit amet, consectetur adipiscing elit. consectetur adipiscing elit.
.