Response Administrator

Location: Sofia, Bulgaria

Currently, for one of our clients, a multinational company, we are sourcing for Response Administrators.  More details are available below:

Essential Duties and Responsibilities

  • Administers the end to end process from receipt of a service request through proposal, approval and delivery;
  • Conducts basic or general research on information relevant to the request;
  • Tracks and follows up the progression of Service Requests on behalf of the Response Manager;
  • Determines appropriate escalation action and initiates escalation
  • Assigns Response Manager based on instructions and passes the request to the respective owner for validation and proposal development;
  • Sets the initial proposal due date for Service Requests guided by the Response Manager;
  • Runs regular and ad hoc reports.
  • Handles client requests in a confident and customer-focused way;
  • Documents details of interaction with Requester and finalizing request documentation;
  • Communicates in a relevant, timely, clear and concise manner to all levels of management.

 

Requirements:

  • Bachelor’s degree;
  • 1 year of Job-specific Experience in customer facing environment;
  • Proficient English;
  • Good computer literacy (MS Office + Internet)
  • Time management skills, ability to cope with peak workloads, short deadlines, and significant pressure;
  • Analytical and problem-solving skills;
  • Ability to work with business processes;
  • High level of planning and organizational skills;
  • Positive attitude towards team members, customers and partners. Encourages outstanding team morale and maintains highest ethical standards;
  • Capable of being self-managed, quality conscious, efficient, flexible and be eager to share and acquire knowledge;
  • Team worker.

Business Development Manager

Location: Dallas, TX

We are currently looking to hire an experienced Business Development Manager selling IT Staffing solutions in the Dallas area. This is an excellent opportunity for someone who is a driver of business and will be backed by one of the best and most experienced Recruiting teams. Compensation includes salary with excellent benefits and Incentives.

Essential Duties and responsibilities:

  • New business development via research, lead generation, prospecting, networking and in-person appointments with new and inactive customers
  • Develop strong relationships with customers and create a business relationship whereby Staffing Technologies is the service of choice
  • Activities include client development, meeting sales objectives, obtaining requisitions/job orders, building relationships, penetrating client accounts and ensuring delivery
  • Manage territory and targeted clients in an efficient manner in order to maximize revenue opportunities
  • Partner with recruiting team in order to facilitate a successful, streamlined process and delivery with customers

 

Desired Skills and Experience

  • Bachelor’s Degree preferred
  • Experience in successfully selling IT staffing or IT Services or IT Solutions
  • Documented track record of exceeding business objectives
  • Advanced interpersonal skills and closing expertise
  • Solid prospecting and account development abilities
  • Excellent organization, time management and communication skills
  • Technical or Business degree

HR Manager

Location: San Jose, Costa Rica

HR manager is directly responsible for the overall administration, coordination and evaluation of the human resource function

Develops and administers various human resources plan and procedures for all company personnel. Plans, organizes and controls all activities of the department. Participates in developing department goals, objectives and systems. Implements and annually updates the compensation program; rewrites job descriptions as necessary; conducts annual salary surveys and develops merit pool (salary budget); analyzes compensation; monitors the performance evaluation program and revises as necessary.Develops, recommends and implements personnel policies and procedures; prepares and maintains handbook on policies and procedures; performs benefits administration to include claims resolution, change reporting, approving invoices for payment, annual re-evaluation of policies for cost-effectiveness, information activities program and cash flow. Conducts recruitment effort for all exempt, nonexempt and temporary workers; writes and places advertisements; works with supervisors to screen and interview candidates; conducts reference checking; extends job offers; conducts new-employee orientations; monitors career-path program and employee relations counseling; conducts exit interviews. Establishes and maintains department records and reports. Participates in administrative staff meetings and attends other meetings, such as seminars. Maintains organizational charts and employee directory. Evaluates reports, decisions and results of department initiatives in relation to established goals. Recommends new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed. Ensures compliance with all federal, state and local employment laws.

In this position you will be responsible for a wide range of HR-related activities, including but not limited to;

  • Assisting in financial and compliance activities relating to company payroll & pension functions – including timely and accurately processing and reported payroll & pension data; Assisting in the administration of employee programs (health benefits, stock option plans, pensions etc.)
  • Handling any inquiries relating to payroll
  • Maintaining detailed records and documentation of payroll functions for audit purposes
  • Implement salary increases, bonuses and commissions
  • Collaborate with the HR department and other departments to ensure pay- and personnel records are accurate and up-to-date
  • Overseeing and facilitating staff contracts and processing staff expenses;
  • Monitoring holiday- and attendance records as well as employee sickness records;
  • Managing annual performance management, including appraisal, personnel development and succession plans;
  • Issuing ad hoc, monthly, quarterly and annual HR reports;
  • Ensuring effective talent management and recruitment processes, including; Scheduling interviews, sending confirmations to candidates
  • Preparing and issuing employment contracts to new employees
  • Organizing onboarding programs for new staff
  • Taking care of on- and out-boarding administrations
  • Acting as point of contact for employees and managers with HR related questions.

 

Qualifications

  • A degree in Human Resources, Psychology or a related field
  • A minimum of 3 years relevant experience including; Strong knowledge of payroll systems, internal records and management
  • Managing the processing of staff compensation and benefits
  • The ability to handle confidential information in an ethical and professional manager;
  • The ability to respond appropriately in pressure situations;
  • Strong analytical thinking, planning, prioritization and executing skills as well as an effective attention to detail and high degree of accuracy;
  • A good command of the Bulgarian and English language, both written and spoken.